Customer Service | Protest Sportswear {country}

Customer Service

Delivery time

Shipping costs

Terms and conditions

Promotional terms and conditions

At Protest Sportswear, we love a good deal. That's why we regularly surprise you with promotions, special discount codes and seasonal deals that allow you to score your favourite items at even better prices. Don't want to miss out? Sign up for our newsletter and stay up to date on new promotions, exclusive previews and inspiring updates. When you sign up, you'll immediately receive a 10% discount on your first purchase.Terms and conditions for promotions and discount codes • All our discount vouchers and promotional codes are not valid in combination with other current promotions or discount codes. • Promotions are only valid within the specified promotional period. • Protest Sportswear reserves the right to change, suspend or terminate promotions or terms and conditions at any time without prior notice and without entitlement to compensation. • Any changes to the terms and conditions will be communicated as soon as possible via our website.

Questions or complaints?

Due to the Christmas period, our response time may be slightly longer than you are used to from us. We will do our best to help you as soon as possible. Thank you for your patience!For questions and/or complaints you can contact our Customer Service via email at customerservice@protest.eu.To handle a complaint, we need the following information in order to process and handle everything quickly and clearly:<ul><li>Name</li><li>E-mail address</li><li>Order number</li><li>Complaint</li><li>Attachments with photos of complaint</li></ul>Protest strives to respond to your questions and/ or complaints within 8 hours on working days.If you really can’t work it out with us, you can also submit your dispute/ complaint to a dispute committee via the European ODR Platform.

Services

Create an account

If you are not a customer yet, you can create an account yourself by clicking on “Login” at the top right of this website. At “Create my account” you can enter all your details in the form. You will receive a confirmation email which means your account has been activated.

Change account

By clicking “Login” at the top right, you can log into your account and make changes to your personal information. 

All data that you leave with Protest will only be used to provide you with the best possible service. Your data will not be used for other purposes / third parties.
If you want to delete your account, please send an email to customerservice@protest.eu

Change password

In the login screen you can change your password by clicking on “OOPS! I FORGOT MY PASSWORD’. You will then receive an email with a link to reset your password.

Privacy policy

Your privacy is important to Protest. We undertake to protect and guarantee the rights regarding the privacy of your data. You can find out exactly how we do this and what it means for you as a customer in our <a href="https://www.protest.eu/privacy-statement/" target="_blank" rel="noreferrer noopener">Privacy Statement.</a>

Account

Return procedure

*If you have placed multiple orders they may be returned in 1 package. IMPORTANT: make sure all return forms are included in the package.  Please note: You will have to pay the direct costs of returning the goods, which amounts from €7.95.If wrong or damaged items have been delivered, the return costs are for Protest. In that case, we request you to send an email to customerservice@protest.eu. For more information about this: <a href="https://www.protest.eu/customer-service/returns-exchanges/received-wrong-damaged-product/">Received wrong / damaged product</a> After we received your return, the refund will be processed within 5 working days.

Return conditions

When returning an item please make sure that:<ul><li>The item is in the original packaging;</li><li>All labels and cards remain attached to the item;</li><li>Make sure you have a box or sturdy envelope to put the item in;</li><li>Clearly list Protest's return address by placing the label on the box or envelope in a clearly visible location;</li></ul>If you do not abide the above rules Protest cannot process the item.

Exchange

We can’t automatically exchange your items. If you want to exchange an item, you can return it and order the desired item again in our webshop.

Received wrong / damaged product

We handle your order carefully, but unfortunately it can happen that a wrong or damaged product has been sent.Send an email to customerservice@protest.eu with your order number and photographic proof that the product is wrong or damaged.After checking by one of our employees, a free return label will be sent to initiate the return process. Because exchange is not possible, you can order the product again in our webshop.

Returns & Exchanges

Shipping options

Protest delivers to the Netherlands, Belgium, Spain, Germany, Austria, France, Great Britain, Finland, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, the Czech Republic, Slovenia, Denmark, United States and Sweden. Specify your shipping country in the menu or at the bottom of the Protest website.

The shipping costs for Spain are free of charge for orders above 25€. For orders up to 25€, 4.95€ will be charged for shipping.If you have entered an incorrect or incomplete (delivery) address and the package can’t be delivered, we always have to charge the delivery costs. Please check your details carefully.

Change delivery address

In your account you can create different delivery addresses to which you would like to send your order to. It is also possible to set a different billing and delivery address.Please note: it is not possible to change your delivery address after placing an order.

Parcel not received

It is possible that your parcel can’t be delivered within 3 working days.Before contacting us, we would like to ask you to track the shipment status of your parcel and ask for more information from the carrier regarding your parcel.If the parcel has been delivered according to the Track &amp; Trace, you can view a ‘Proof of Delivery’ in the parcel status. Here you can see who accepted the parcel and where exactly the parcel was delivered. We can even find a GPS point to locate the place where the parcel has been signed.If you are unable to find a solution, you can contact our customer service. We will then contact the carrier and ensure that a solution will be found as soon as possible.

It is possible that your parcel can’t be delivered within 3 working days.*Before contacting us, we would like to ask you to track the shipment status of your parcel and ask for more information from the carrier regarding your parcel.If the parcel has been delivered according to the Track &amp; Trace, you can view a ‘Proof of Delivery’ in the parcel status. Here you can see who accepted the parcel and where exactly the parcel was delivered. We can even find a GPS point to locate the place where the parcel has been signed.If you are unable to find a solution, you can contact our customer service. We will then contact the carrier and ensure that a solution will be found as soon as possible.N.B. We cannot deliver to a PO Box address.* We do not deliver on Sundays and delivery to the islands of Spain takes longer, 6-8 working days.

Shipping & Delivery

Payment methods

Your payment with Protest is processed quickly and safely through our partner Pay.nl. For Spain payments can be made by Visa or MasterCard.

Payment

Order online

Shop online at the Protest webshop 24/7Follow the procedure below to order:<ol><li>Select the product you would like to buy in our webshop;</li><li>Here you’ll find more information on the product. Choose the right size and colour and click the “add to bag” button;</li><li>Check the articles in your shopping bag and choose “Continue shopping” or “Checkout”;</li><li>Continue shopping: You return to the webshop. Repeat the above instructions to add more items to your shopping bag;</li><li>Payment: When you are done shopping, click on the “Checkout” button;</li><li>Sign in (if you already have an account), place your order as a guest or create an account (so we can register you as a customer);</li><li>Enter your billing details and choose a delivery method. Click on “Continue to payment”;</li><li>Select your preferred payment method and click on “Continue to order review”;</li><li>Carefully review your order and accept the terms and conditions before clicking on “Buy now”. You will now be redirected to the secure payment page of Pay.nl. Follow the steps in the screen;</li><li>If the payment was successful, your order will be saved and a confirmation email will be sent. Your order has been placed successfully.</li></ol>

Change or cancel order

The time between placing an order and processing it is very short. After you have paid for your order, it is therefore no longer possible to change or cancel it. You can use the <a href="https://cdn.protest.eu/app/uploads/2016/02/Withdrawal-Form-Update-NEW-V2.pdf">withdrawal form</a> or return the items via our return procedure. You can place a new order for the correct product via our webshop.

Order day	Time of order	Delivered on
Monday	Before 3:00 PM	Thursday
Tuesday	Before 3:00 PM	Friday
Wednesday	Before 3:00 PM	Monday
Thursday	Before 3:00 PM	Monday
Friday	Before 3:00 PM	Tuesday
Saturday	Before 11:59 PM	Thursday
Sunday	Before 11:59 PM	Thursday

Delivery to	Price
Orders < €25,00	€4,95

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