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Shipping & Delivery

It is possible that your parcel can’t be delivered within 3 working days.

Before contacting us, we would like to ask you to track the shipment status of your parcel and ask for more information from the carrier regarding your parcel.

If the parcel has been delivered according to the Track & Trace, you can view a ‘Proof of Delivery’ in the parcel status. Here you can see who accepted the parcel and where exactly the parcel was delivered. We can even find a GPS point to locate the place where the parcel has been signed.

If you are unable to find a solution, you can contact our customer service. We will then contact the carrier and ensure that a solution will be found as soon as possible.


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